Refund Policy

At skysoft, we are dedicated to delivering top-tier web and mobile development solutions to our esteemed clients. While we always aim for excellence, we recognize that situations may arise where a refund is necessary. This Refund Policy clarifies the conditions under which refunds are applicable for our development services. By engaging with our website and procuring our services, you concur with this policy.

1. Eligibility for Refund:

1.1. Refunds may be entertained under these specific conditions:

1. a) Failure to deliver the commissioned website or app within the specified timeframe.
2. b) Delivery of a website or app that doesn't align with the pre-agreed specifications.
3. c) Technical glitches or errors on skysoft' part that compromise the quality of the final product.

1.2. Refund requests for the following reasons will not be considered:

1. a) Dissatisfaction with the website's or app's functionality post-launch.
2. b) Modifications in the client's strategy or objectives post-engagement.
3. c) Expectations of instant results or immediate traction post-launch.
4. d) Complications stemming from the client's disregard of our specified guidelines.

2. Requesting a Refund:

2.1. To propose a refund, clients should send a detailed email to our support team at support@skysoft.net, inclusive of:

1. a) The order reference and purchase date.
2. b) A clear explanation for the refund, coupled with any relevant evidence.

2.2. Refund requests should be initiated within 14 days from the purchase date.

3. Evaluation and Processing of Refund Requests:

3.1. Upon receipt, our support unit will evaluate the refund application and inspect any cited issues.

3.2. If the application aligns with the conditions stated in Section 1, the refund will be completed within 7 business days.

3.3. Refunds will revert to the original payment method utilized for the transaction. Note that the processing duration may fluctuate depending on the payment service provider.

4. Partial Refunds:

4.1. Occasionally, partial refunds might be granted if only specific components of the contracted services failed to meet the established criteria.

5. Client Responsibilities:

5.1. Clients are expected to actively collaborate with our support team during refund evaluations, providing requisite details as necessary.

5.2. It's the client's duty to adhere to all skysoft guidelines to ensure optimal implementation of the purchased services.

6. Policy Adjustments:

6.1. skysoft reserves the privilege to amend or revise this Refund Policy at its discretion. Modifications will become active immediately after being published on our portal.

For any further clarifications regarding our refund mechanism, kindly reach out to our support division at support@skysoft.net.

By utilizing our offerings and securing our web and mobile development solutions, you confirm your acceptance, understanding, and compliance with this Refund Policy.